Downtown Memphis - Avis - Memphis, United States of America
|Sun||09:00 - 12:00|
|Mon||08:00 - 18:00|
|Tue||08:00 - 18:00|
|Wed||08:00 - 18:00|
|Thu||08:00 - 18:00|
|Fri||08:00 - 18:00|
|Sat||08:00 - 12:00|
AFTER-HOURS RETURNS Not Accepted Rental vehicle must be returned during office hours. NOTE: Some locations may have a key drop available. If the customer chooses to leave the vehicle, the customer is responsible for the vehicle & all charges (including any damages the vehicle may have incurred during after hours) until the contract can be closed on the following business day. If the location does not have a key drop box, the location does not permit vehicles to be left after closing hours. The customer should never lock the keys inside the car. The customer will be charged a fee for a locksmith to unlock the vehicle. PREFERRED SERVICE Local Office Instructions Proceed to the Avis rental counter. Show your drivers license and identify yourself as a Preferred Renter to the Avis rental agent in order to receive your preprinted rental document and keys.
A customer renting a Luxury Car, Minivan, 12-Passenger Van, Full-Size SUV, Premium SUV, Standard Elite SUV or any vehicle in the Specialty/Signature Series/Cool Car categories must be at least 25 years old.
Exception: A customer with an acceptable corporate discount number can rent the above car classes at 21 years old without an underage fee.
For all other car classes, a customer presenting a major charge card must be at least 21 years old. An underage surcharge of $27.00 per day will apply for renters 21-24 years old.
Exception: A customer presenting a major charge card with an acceptable corporate discount number can rent at 18 years old without an underage fee.
A customer presenting an acceptable bank debit card must be at least 25 years old. (See Debit Card Policies for acceptable car groups and full details.)
Exception: A customer presenting an acceptable bank debit card with a corporate discount number can rent at 21 years old without an underage fee.
A customer presenting an Avis charge card, government-issued Visa/MasterCard or government travel/purchase orders can rent any car class at age 18 without an underage fee.
Fuel Service Charge. Most rentals come with a full tank of fuel, but that is not always the case.
Where available, if permitted by law, if you drive less than 75 miles, you acknowledge that we will add a flat fee to the rental, the amount of which will be disclosed on the Rental Contract and at the counter prior to rental. You may avoid this charge at time of return by providing a receipt for fuel purchased at which time the flat fee will be reversed from your total rental charges. If this subparagraph (a) does not apply, there are three refueling options:
1) If you do not accept the fuel service option, where available, at the beginning of your rental, and you return the car with less fuel than was in it when you received it, as we determine in our sole discretion, we will charge you a fuel service charge at the applicable rate per-mile or rate per-gallon specified on the Rental Contract or disclosed at the location. The per-mile rate is used if you do not buy fuel during the rental. To calculate this amount, we multiply the number of miles driven, as shown on the car?s odometer (or provided by the vehicle's telematics device), times the per-mile rate shown on the Rental Contract. The per gallon rate is used if you buy fuel during the rental and provide us with a receipt on our request, but the tank is not as full when you return the car as when you received the car (by using the factory installed gauge, rounded down to the nearest 1/8 tank), times the per-gallon rate shown on the Rental Contract.
Although two methods are used for ease of calculation, the per mile and per-gallon rates produce approximately the same result. Some of our cars are equipped with onboard telematics which record the actual amounts of fuel in the gas tank. In the event your car has such a device, you will be charged for the actual amount of gasoline needed to fill the tank based on the reading of this device.
2) If you accept the fuel service option at the beginning of your rental, you will be charged as shown on the Rental Contract for that purchase and you will not pay us a fuel service charge. If you choose this option, you will not incur an additional fuel service charge, but you will not receive any credit for fuel left in the tank at the time of return. If you accept the partial fuel service option at the beginning of your rental, you will be charged as shown on the Rental Contract for that purchase and you will pay a fuel service charge for any fuel not covered by the partial fuel service option. The per-gallon cost of the fuel service option will always be lower than the fuel service charge. The cost of refueling the car yourself at a local service station may be lower than the fuel service charge or the fuel service option. You acknowledge that the fuel service charge is not a retail sale of fuel.
3) You may avoid a fuel service charge if you return the car with the fuel tank as full as when you received it and, if requested by us, present a receipt for your fuel purchase. If you put fuel into the car, you must use the correct fuel (having the grade of gasoline stated on the car fuel information decal, or on-road diesel). Do not use ethanol fuel even if the car states that it is a flex-fuel vehicle.
Credit Card Policies
Avis accepts most major credit cards as credit identification at the time of rental. The renter's name must be on the credit card.
Accepted credit card list: Avis Charge Card, American Express, AT&T Capital, Diner's Club Int'l, Discover, China UnionPay, JCB, MasterCard, and Visa. Some locations may not accept each of the referenced cards.
You may be subject to a credit check or present additional identification. Acceptable forms of additional identification are: Valid passport or travel visa, military identification, birth certificate, marriage license, ATM card with customer name printed on face of card, health care identification card with customer?s name printed on face of card or company/college/university identification with a photograph. In some cases, you may be required to present an alternate credit card.
Avis may request an authorization hold against your account for the estimated rental charges of the rental, but reserves the right in its sole discretion to request an extra value to be based on certain factors as we deem appropriate:
Most rentals may require an authorization hold of the estimated rental charges plus $200.00 USD.
If you have prepaid the rental, the hold amount will be $250.00 USD.
While this hold is in place, the funds will not be available for your use. When the rental is over, we will process the reversal, but the bank may take time to post it back to the account.
Note: Prepaid credit cards are not acceptable methods of credit identification to pick up a car at any location. One of the above mentioned cards must be presented. Prepaid credit cards are accepted at time of return only, if we can obtain full authorization from the card bank for the total charges due.
Travel Into Other Countries
Canada: Vehicles may be driven into Canada with no restrictions. The rental counter must be notified at the time of rental that you plan to drive into Canada so the location can provide a Canadian Non-Resident Insurance Card (provided at no cost). Based on availability, one-way rentals may be allowed to some Canada cities.
Mexico: Vehicles rented at this location are not allowed to travel into Mexico.