Useful Information

Policies

Additional drivers must qualify with a valid driver's license in their own name. Additional charges may apply.

Loss Damage Waiver (LDW) and Liability Insurance Supplement (LIS) are optional. Additional charges apply.

Vehicles rented in the United States may not be driven into Mexico without obtaining Mexico Insurance at the rental counter. Mexico Insurance provides a customer with liability and damage protection on the rental vehicle to be in compliance with Mexican law when visiting Mexico. No off-road driving is permitted.

Dollar Express Rewards service is available during the locations regular hours of operation. Dollar Express Members should proceed outside to the Express Booth located in the rental car garage to the rental counter to retrieve their rental agreement and vehicle.

To qualify to rent the Dollar vehicle, the renter must present at the time of rental a valid driver’s license and valid major credit card or debit card (see Debit Card Usage below) in the renter's own name with available credit. At the time of rental, an authorized hold will be secured on your credit/debit card provided to cover the estimated rental charges and any additional charges that may be incurred. These funds will not be available for your use. We will place an authorization amount of up to $350 or 15% of the estimated rental charges, depending on rental location and card used. If Dollar cannot secure credit approval for this amount and/or proper identification credentials are not supplied, Dollar will decline your rental. At many locations, debit cards issued under a VISA, MasterCard and Discover logo which draw funds directly from the cardholder's account may be used at the outset of a rental to qualify for a rental where the following requirements are met; at Dollar Airport locations, you will be required to provide proof of a return airline flight to coincide with the rental and present two (2) valid forms of identification; and at Dollar Off Airport locations, you need to be at least 25 years old, present two (2) valid forms of identification and one of the following: (a) provide a Corporate Discount Plan (CDP) number or (b) proof of a return travel ticket to coincide with the rental (airline or cruise). However, there are exceptions to this Dollar Off Airport location policy; Debit cards are not accepted at the outset of a rental to qualify for rentals in the Off Airport locations in New York Metropolitan Tri-State Area (NY, NJ, CT), areas of Hartford, CT, areas of Philadelphia, PA, areas of Boston, MA, areas of Manchester, NH, areas of Detroit, MI and areas of Baltimore, MD. There are exceptions to this general policy: Debit Cards are accepted for Dollar EXPRESS members when the card is already in the member’s profile or the rental is a Replacement rental. Debit cards are accepted for payment at the end of your rental. In most cases, the location will perform a credit check for debit card customers to determine credit worthiness at the time of rental. The customer must meet the minimum criteria to rent using a debit card. Cash rentals which require an up-front deposit of cash are accepted from customers who have obtained a Cash Deposit Identification (ID) Card. Applications for a Cash Deposit ID Card are available from Dollar.com. Debit card and prepaid or store value cards are accepted for payment at the end of your rental.

At time of rental, customers paying with VISA at ALL locations will have 15% of their estimated total added as an incidental amount. Customers renting in Florida will have a minimum of $250 added to their estimated total. This excludes customers paying with a VISA credit card. If the total is greater than $250, the system will calculate 15% of the estimated total to be added as an incidental amount. Customers renting in Hawaii will NOT have a credit card incidental amount added to their estimated total. This excludes rentals paying with a VISA credit card, see rule #1. Customers renting in ALL other states will have a minimum of $350 added to their estimated total. This excludes rentals paying with a VISA credit card, see rule #1. If the total is greater than $350, the system will calculate 15% of the estimated total to be added as an incidental amount. These funds will not be available for your use

When the renter chooses to receive Frequent Flyer miles, we will collect a Frequent Flyer surcharge, not to exceed $1.50 per day, at the time of rental to offset a portion of the annual cost of participation in the Frequent Flyer program.

Reservations will be honored for 6 hours after original scheduled pick up time unless the location is closed. Customers with reservations who experience weather or mechanical delays with airlines will be accommodated.

Non-Smoking Fleet

Follow the signs to Ground Transportation and take the "ATL SkyTrain" to the rental car facility. For returning cars, once at the airport, follow the signs for Rental Car Return.

Please note: There are toll roads within this area that have converted or will be converting to all-electronic tolling or cashless tolling. In these areas, there is no option for a rental car to stop and pay the tolls in cash. If your travels will take you on a toll road in an area where there is no option to stop and pay cash for the tolls, PlatePass is the perfect solution. In areas where toll roads have converted to All-Electronic Tolling or cashless tolling, you should check with the tolling authority for other available payment options. If you choose not to select the Plate Pass pre-paid tolling option and travel on one of these all-electronic toll roads, and do not have your own tolling device in the vehicle, the applicable toll will be paid for you and an administrative fee of $15.00 per occurrence (FL - $9.99 per occurrence) with a maximum of $90.00 per rental transaction will be charged.

Customers who do not purchase our refueling option must refill the vehicle within a 10 mile radius of the rental return facility and present a fuel receipt to avoid refueling charges.

For rentals 30 days or longer, the customer must return the vehicle for maintenance or to renew the contract every 30 days to the location.

A valid driver's license in the customer's own name must be presented at the time of pick up. The minimum age to rent a vehicle at most locations in the United States and Canada is 20 years of age. In Michigan, New York, and the province of Quebec, the minimum age to rent a vehicle is 18. Please see special Vehicle Requirements. Renters under 25 may be subject to an additional fee. International Renters must present a valid license from their country of residence. An International Driving Permit (IDP) is strongly recommended for a driver’s license that is in a language other than English. Renters with driver’s licenses issued outside of the United States must provide a valid passport. Learner Permits or Photocopies are NOT accepted.

Any changes to your reservation or rental may result in a change of rate or additional fees.